Privacy Policy

Effective Date: 16 April 2025

Welcome to Shark & Paws K9 (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We collect the following types of personal information:

• Client Information: Name, address, phone number, email, and payment details.

• Pet Information: Name, breed, age, medical history, and any specific care requirements.

• Veterinary Information: Name and contact details of your pet’s veterinarian, medical records, and treatment history.

2. How We Use Your Information

We use the collected information to:

• Provide personalized pet care services.

• Communicate with you about appointments, services, and pet health updates.

• Ensure proper coordination with veterinarians when necessary.

• Process payments and maintain customer accounts.

• Improve our services and customer experience.

3. How We Protect Your Information

We take appropriate security measures to protect your data, including encryption, secure storage, and restricted access to sensitive information. While we do our best to keep your information safe, no system can guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share data with:

• Veterinarians or emergency pet care providers in case of urgent medical needs.

• Payment processing providers to facilitate transactions.

• Authorities if required by law.

5. Your Rights

You have the right to access, update, or request deletion of your personal information. If you have any questions or concerns, please contact us at packofpaws@spk9springfield.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.